How do I qualify for and request a refund of the additional seat purchase?
- As long as the flight does not oversell (have more confirmed Customers waiting to board than seats on the aircraft), we will refund the cost of the additional seat after travel. A Refund Advice Slip, a guide for conveniently requesting refunds (via telephone or letter), is provided to the Customer of size at checkin. If it appears a flight will oversell, the option to purchase an extra seat and travel on a less full flight is available.
Can a large Customer sit with a family member or a small person who doesn't take a full seat?This one is a little perplexing to me. Feels a little obstinate, but whatever. This last one is my favorite because it is them trying to walk the finest of lines:
No. Open seating cannot guarantee that two people will be able to sit together. In addition, we must treat the smaller person (despite willingness or personal relationship) as a valued Customer who deserves the use of a full seat. Most importantly, we have to consider the safety aspect of the family member whose movement (especially in the event of an emergency) could be compromised if encroached on by a large seatmate.
Overall, the experience was great and made the air bus feel much more comfortable. If you have a little extra scratch in your budget and a longer flight, this is a great way to splurge even if you aren't a great, big fat person.
- What is the definitive gauge for a Customer of size?
- The armrest is the definitive gauge for a Customer of size. It serves as the boundary between seats, which measure 17 inches wide. Customers who are unable to lower both armrests and/or who encroach upon any portion of the adjacent seat should proactively book the number of seats needed prior to travel.